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668 Oakey Flat Road

Burpengary, QLD


Mon - Sat 9.00 - 18.00


Customer Enquiry

0419 674 953

688 Oakey Flat Road

Burpengary, QLD


Mon - Sat 8.00 - 18.00


Customer Enquiry

0419 674 953

Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Floral1 rights and obligations to each other.

It is an essential pre-condition to you using our website that you agree and accept that Floral1 is not legally responsible for any loss or damage you might suffer related to your use of the website,, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Floral1 liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website to purchase any alcohol products.


It is the purchasers responsibility to ensure all goods delivered to secure addresses (eg – apartments and units) will be received by the recipient. Alternatively, Floral1 will contact the recipient to arrange appropriate delivery time. All unsuccessful deliveries will result in the goods returned to Floral1 incurring additional fees to the purchaser. Collection of goods from Floral1 is available or the redelivery of goods. The redelivery of goods will incur an additional delivery fee to the purchaser.

Floral1 uses multiple reputable courier companies to deliver physical goods. Deliveries are processed promptly upon receipt of full payment. Delivery times may vary depending on the delivery company chosen. Floral1 is not responsible for goods that are either damaged in transit or not received. Floral1 should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Floral1.

All quotes produced by Floral1 are valid for thirty (30) days. Full payment of all Events is required seven (7) days prior to event dates. Events are confirmed upon receiving of payment, unless specified by Floral1 Head of Events. All props provided by Floral1 are the property of Floral1 and provided on a hire only basis, unless purchased by the customer or client. Floral1 will collect all hired items, unless specified by Floral1 Head of Events. If props are to be returned by client, this must occur within one (1) week of Event date. If hired items are damaged by customer or client this will incur additional fees to the value of prop.

If collection of hired items occurs outside of business hours, an additional charge will be incurred.

Floral1 reserves the right to photograph all arrangements upon installation for promotional material use.

All quotes produced by Floral1 are valid for thirty (30) days. All weddings require a 20% deposit upon confirmation, unless specified by Floral1 Head of Weddings. Full payment of all Weddings is required two (2) weeks prior to Wedding date.

If collection of hired items occurs outside of business hours, an additional charge will be incurred.

Floral1 reserves the right to photograph all arrangements upon installation for promotional material use.

Cancellations made within two (2) weeks of Wedding date will result in loss of the complete payable amount.

All props or hired items provided by Floral1 are the property of Floral1 and provided on a hire only basis, unless purchased by the customer or client. Floral1 collects all props, unless specified by Head of Weddings. If props are to be returned by the client, this must be occur within one (1) week of Wedding date.

All payments made by Visa and MasterCard will incur a 1.5% processing fee, payments made by American Express will result in a 3% processing fee.

Floral1 handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods. Choosing the right flowers for your occasion is a very important personal statement. Close attention to detail and design elements such as style, colour and balance is necessary to achieve aesthetic beauty. All designs are a guide to the style of flowers that will be delivered. We reserve the right to substitute a product where a listed product is unavailable. Flowers and accessories may vary slightly according to regional and seasonal availability or when the products don’t make quality standards and, in some cases, substitutions may be necessary to fulfill your floral arrangement. When making substitution similar shaped flowers and colours will be sought.

Should you wish to cancel your order a refund less administrative charges of 10% will be credited back to your credit or debit card provided you cancel 10 days prior to delivery.

Floral1 may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Floral1 and the owners of those websites. Floral1 takes no responsibility for any of the content found on the linked websites.

Floral1 website may contain information provided by third parties for which Floral1 accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

To the fullest extent permitted by law, Floral1 absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Floral1 gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Floral1 to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Floral1 has no agreement in place to deliver to multiple address per order. Floral1 will attempt delivery to the person and location provided on order. In the event that delivery is unsuccessful to recipient, Floral1 will leave order in a secured location at the premises. If you with for Floral1 to bring order back to base full delivery fee will still be applicaple and collection of order or redelivery fee is applicable. Please note “return to base” if you require this. 

These terms and conditions represent the whole agreement between you and Floral1 concerning your use and access to Floral1’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.



668 Oakey Flats Rd, Burpengary
Q, 4505



0419 674 953